This document sets out the privacy policy of Crux Care PTY LTD trading as Ready Set Care ABN 65 669 056 099 with the registered business name “Ready Set Care” (referred to in this privacy policy as ‘Ready Set Care, ‘we’, ‘us’, or ‘our’).

• The Privacy Act 1988 (Privacy Act) requires entities bound by the Australian Privacy Principles to have a privacy policy. We respect your privacy, take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use, share and disclose personal information.

• When you request a service at Ready Set Care you will be asked to provide consent for us to keep information about you and the service(s) you use. By engaging our services, you will in effect have provided this consent. By providing personal information (including sensitive information) to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

• We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

• As part of providing services to you, we will need to collect, use, store, and share your information and our privacy policy provides details on this. The information we collect assists us to keep current details about you and your needs, records to comply with service provision requirements and progress reporting, so we can provide services for you in the best possible way.

• If you decide not to share some of your information, which is your right, it may impact our ability to provide you with the services and programs best suited to you.

• The privacy of your information is protected by law, and Ready Set Care implements strategies to keep your information safe.

• Your records are only used by the staff who are working with you, and Ready Set Care uses the information only to provide you with the best care and services.

• We may ask for general ongoing consent to share your information with services outside of Ready Set Care or if we haven't already received consent, we will ask your consent to share your information, for referral and linkages purposes.

• Ready Set Care may disclose your information where it is required or authorised by law.

• Ready Set Care has a legal duty of care and may need to share information if the health, wellbeing or safety of you, or a child, is at risk.

• Ready Set Care may be asked to provide information to external agencies such as the Department of Families, Fairness and Housing (DFFH) and the National Disability Insurance Agency (NDIA), other as may be relevant, to assist in the planning and monitoring of our services.

• You can get a copy of your information at any time by sending a written request via email to our privacy officer along with certified proof of identity. To contact Ready Set Care Privacy Officer, email privacyofficer@readysetcare.com.au.

The personal information we collect may include the following:

• name;

• mailing or street address;

• email address;

• social media information;

• telephone number and other contact details;

• age;

• date of birth;

• credit card or other payment information;

• sensitive information as set out below;

• information about your business or personal circumstances;

• information in connection with client surveys, questionnaires and promotions;

• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;

• health information;

• other services and providers you are engaged with;

• information about your friends, family and other social and support networks;

• information about third parties; and

• any other information provided by you to verbally or in writing via phone calls, face-to-face , virtually or through our website or our online presence, or otherwise required by us or provided by you.

We will collect your personal information in a lawful and fair way. We will only collect your personal information where you have consented to it, or otherwise in accordance with the law. We may collect personal information where you:

• contact us through our website;

• receive goods or services from us;

• submit any of our online inquiry forms;

• communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Instagram, Facebook or Twitter) or otherwise;

• interact with our website, social applications, services, content and advertising; and

• invest in our business or enquire as to a potential purchase in our business.

• Where possible, we collect your personal information directly from you. However, there may be occasions when we collect personal information (including sensitive information) about you from someone else. For example, where we receive a referral for our services from another health care provider or health professional.

• If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal and/or sensitive information to us to be collected, used, and disclosed in accordance with this privacy policy.

• If you are providing personal and/or sensitive information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy.

• We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

• We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.

We collect and use personal information for the following primary purposes:

• to provide goods, services or information to you;

• for record keeping and administrative purposes;

• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of referrals or providing goods or services to you;

• to improve and optimise our service offering and customer experience;

• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

• to send you administrative messages, reminders, notices, news, updates, security alerts, and other information requested by you; and

• to consider an application of employment from you.

We may also use your personal information for:

• secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use;

• such purposes where we reasonably believe that use of your personal information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;

• any other purpose for which we receive consent from you; or

• any other purpose which is permitted or required under applicable privacy laws.

• We may at times send you marketing communications which will be done in accordance with the Spam Act 2003 (Spam Act).

• If we do, we may use email, SMS, social media, phone or mail to send you direct marketing communications.

Where consent is needed, we will ask you for your consent before sending you marketing communications, except where you:

• have explicitly opted-in to receiving email marketing from us in the past; or

• were given the option to opt-out of email marketing when you initially signed up for one of our platforms and you did not do so.

You can, at any time, opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link on emails we send you) or by contacting us via the details provided at the end of this privacy policy. We will implement such a request as soon as possible, however, cannot guarantee that such a response will be immediate.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.